Kroger and other retailers have face backlash for their staffing and self-checkout issues.
— Colby Eggleston (@colbster1) December 22, 2024
Kroger’s own X account responded around an hour later. In the message, they asked Eggleston to send them a private message to further help in the matter. However, Eggleston refused the offer, claiming it could be a scam.
However, as the original tweet gained traction, other X users commented to share their own complaints about the grocery chain. One disgruntled Kroger customer, Linda, was on the platform and called the cashier lanes “deserted.” The post noted that this mainly happens during the store’s early shopping hours, which the X user says older people typically use to avoid crowds.
I’ll take photos/video from now on of my deserted Kroger cashier lanes and post to x. Old people like me shop early to avoid the mayhem plus are up early anyway. Unfortunately Kroger doesn’t go to work when the store opens at 6am. They are supposed to open a register at 8 but…— Linda B (@LindaBumpass) December 26, 2024
“I’ll take photos/video from now on of my deserted Kroger cashier lanes and post to x,” detailed the post. “Old people like me shop early to avoid the mayhem, plus they are up early anyway. Unfortunately, Kroger doesn’t go to work when the store opens at 6 am. They are supposed to open a register at 8, but good luck with that.”
Kroger also responded to this accusation, stating they were “sorry” for the shopping conditions.
“The company shared, We are very sorry for any frustrations you may have with store conditions, and we would be happy to discuss your concerns with our Store Leadership Teams. “
The issues surrounding self-checkout and the hours of open registers remain controversial for many stores. With some retailers eliminating the option altogether, despite not supporting the alternative with enough cashiers, customers are airing out the shops for the failure in operations.
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Source: Black Enterprise
