AT&T is giving customers affected by the recent nationwide outage in its cellular service a $5 credit.
AT&T will give customers affected by the Feb. 22 nationwide outage in its cellular service a $5 credit to their accounts, according to The Dallas Morning News.
In a statement on Saturday, the Dallas-based telecommunications giant apologized for the outage.
“We recognize the frustration this outage caused and know we let many of our customers down,” company officials said AT&T’s website. “We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.”
The $5 credit, equivalent to the average cost of a full day of cellular service, will be applied to AT&T Wireless accounts and typically within two bill cycles. However, it is important to note that the credit does not extend to AT&T Business, AT&T Prepaid, or Cricket.
“It’s not only frustrating when cell service goes down, but also potentially dangerous,” said Mason Jones, marketing director for NoDepositRewards.com. “When an outage like this happens, users may be unable to reach emergency services, which can cause chaos.”
Some attributed the about the cause of the outage to solar flares, but AT&T said the incident resulted from an error in coding during the expansion of its network, ruling out a cyber attack.
AT&T said steps are being taken to prevent such incidents in the future, although specific details were not provided.
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Source: Black Enterprise
